The executive mandate is clear, just get to done. Avoid everything that’s in the way: all advice, all expertise, all discovery efforts that detract from hitting the date The Infamous Heathrow Terminal 5 Opening. Just prior to opening of Heathrow’s Terminal 5,staff tested the brand-new baggage handling system built to carry the vast amounts of luggage checked in each day. 
Engineers tested the system  before opening the Terminal to the public with 12,000 test pieces of luggage. It worked flawlessly; but the tests did not reflect real-world use.
Regarding the system’s readiness, a baggage handler commented that the tests had not been going well. The tone of his comments made it evident that the engineers were under extreme date pressure to just get it done. ©2018 iiSM.ORG, All Rights Reserved. "They have been doing tests on the belt system for the last few weeks and knew it wasn't going right. The computer cannot cope with the number of bags going through.". Click slide to see in context of slide deck
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